Terms & Conditions

These terms govern the supply of repair services by GET Repairs ("we", "us", "our"), trading from 439 Duke Street, Glasgow G31 1RY, to you, the customer ("you", "your"). By booking a repair you accept these terms. These terms are governed by the laws of Scotland and any dispute will be subject to the exclusive jurisdiction of the Scottish courts.

1. Booking and payment

All repairs are booked online and paid for in advance via our secure payment processor. Booking constitutes an offer by you to engage our services on these terms; the contract is formed when we confirm receipt of your device and acceptance of the work.

2. Description of fault and device condition

You agree to describe the fault accurately, provide the device's serial number and (where applicable) IMEI, and disclose the exact condition of the device at the time of booking, including any pre-existing damage. We may photograph the device on receipt to record its condition. We rely on the information you provide and accept no responsibility for issues that pre-existed and were not disclosed.

3. Data, backups and SIM cards

You are responsible for backing up your own data before sending or handing over the device. We accept no liability for loss of data, software, accounts, content or settings as a result of the repair. Please remove SIM cards, memory cards and accessories before delivery; we accept no responsibility for items left in the device.

4. Drop-off, postage and collection

You may deliver your device by (i) drop-off at our centre, (ii) tracked postage at your cost, (iii) drop-off at an authorised GET agent, or (iv) doorstep collection by us within 5 miles of G31 1RY. Risk in the device transfers to us when we (or our agent) take physical receipt of it, and transfers back to you on hand-back or delivery.

5. Quotes and unrepairable devices

If on inspection we determine that the device cannot be repaired economically or at all, we will issue a full refund of the repair charge (less any non-refundable diagnostic fee clearly disclosed at booking). We are not obliged to carry out a repair that is unsafe, illegal or beyond reasonable cost.

6. Parts and quality

We use high-quality replacement parts. Some replacement parts are aftermarket equivalents rather than original manufacturer parts; we will tell you if this is the case. Using non-original parts may affect manufacturer warranty entitlements which is your responsibility to assess. Any third-party repair (including ours) may itself void the manufacturer's warranty regardless of the parts used; if you wish to preserve a manufacturer warranty, please take the device directly to the manufacturer.

7. Device access, passcode and testing

To diagnose your device and verify the repair we need to be able to power it on and operate it. Where the device is passcode, PIN or pattern locked, we will ask you to provide the code so we can carry out a full functional test before and after the repair. If you choose not to provide it, we will still attempt the repair but cannot fully test functionality, and we accept no liability for issues that could only have been identified through a full functional test. If the device cannot be powered on or its screen / touch input is not working at the point of check-in, we cannot fully assess its condition and we accept no liability for additional faults that only become apparent once the device is opened or powered on; we will let you know what we find.

8. Pre-existing damage and prior repairs

You agree to disclose any previous repairs, modifications or known damage at booking. We accept no responsibility for any progression of damage, or any new faults that become evident on opening the device, that result from a repair previously carried out by you or a third party (for example torn flex cables, missing screws or shields, damaged frames or aftermarket parts fitted incorrectly). Where this is the case we will tell you on inspection and may need to revise the quote or decline the repair.

9. Liquid damage and waterproofing

Liquid damage repairs carry inherent risk. Opening a liquid-damaged device can in some cases worsen the damage or render the device beyond economical repair, and corrosion can cause new faults to appear days or weeks after a repair completes; this is outside our control. Liquid damage repairs are warranted for 30 days from completion (rather than the 90 days in clause 11). If a fault relating to the liquid damage reappears within that period, we will at our option re-assess and re-quote, or refund the repair charge less any non-refundable diagnostic fee. Any device with a manufacturer water- or dust-resistance rating (for example IP67/IP68 phones, smartwatches and tablets) will no longer be water- or dust-resistant after we open it, regardless of the repair carried out.

10. Cosmetic marks from disassembly

Repairs require removal of adhesives, clips, frames and shields. On devices that are already damaged, worn, previously repaired, or where adhesives have degraded with age, minor cosmetic marks, scuffs or indentations to the exterior of the device can occur during careful disassembly and reassembly. We take reasonable care to minimise this but accept no liability for minor cosmetic marks of this kind.

11. Warranty

We warrant our workmanship and any parts we fit for 90 days from the date the repair is completed (or 30 days for liquid damage repairs, see clause 9). The warranty covers defects in the parts we fitted or in our workmanship. It does not cover new damage, accidental damage, liquid damage (other than as set out in clause 9), software issues unrelated to our repair, or damage caused by you or a third party. The warranty is immediately void if the device is opened, tampered with, or worked on by any third party (including the customer) after our repair, or if any tamper / warranty seal we apply is broken or removed. Warranty claims must be raised within the warranty period; we will at our discretion re-perform the repair, replace the part, or refund. Warranty re-do work does not generate agent commission.

12. Turnaround times

Any turnaround time we quote is an estimate based on parts availability and workshop load at the time of booking and does not form a contractual obligation. Repair time is measured from when a technician begins work on the device, not from drop-off. We will keep you informed via the live tracking timeline and will let you know promptly if an estimate needs to change.

13. Uncollected devices

If you do not collect or arrange return of a completed device within 90 days of notification, after written notice we may dispose of or recycle the device under the Torts (Interference with Goods) Act and Scots common law equivalents, applying any proceeds to outstanding charges. We may also charge a reasonable storage fee for devices left beyond 30 days from the date they are ready for collection.

14. Limitation of liability

Nothing in these terms limits liability that cannot be excluded by law (including liability for death or personal injury caused by negligence or fraud). Subject to that, our total liability arising out of or in connection with a repair is limited to the price paid for that repair. We are not liable for indirect or consequential loss, loss of data, profit, business or opportunity.

15. Consumer rights

If you contract with us as a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

16. Cancellation and refunds

For bookings made online or by phone you have a statutory 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details of how to cancel, what happens if work has already started, and refund timing are set out in our Refunds & Cancellations Policy, which forms part of these terms.

17. Agents

Authorised GET agents act as drop-off and hand-back points only. The repair contract is between you and GET Repairs.

18. Privacy

We process personal data in accordance with our Privacy Policy and UK GDPR.

19. Changes to these terms

We may update these terms from time to time. The version in force is the one published on our website at the time of your booking.

20. Governing law

These terms and any dispute arising from them are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.