Privacy Policy

This policy explains how GET Repairs collects and uses your personal data under the UK GDPR and Data Protection Act 2018. The data controller is GET Repairs, 439 Duke Street, Glasgow G31 1RY (support@getrepairs.co.uk).

1. What we collect

Account details (name, email, phone), booking details (device, serial/IMEI, fault, condition photos, addresses, postcode, payment details processed by our payment provider), repair history and correspondence.

2. Why we use it

To fulfil our contract with you (carry out the repair, process payment and refunds), to communicate about your booking, for legitimate interests (fraud prevention, service improvement) and to comply with legal obligations.

3. Sharing

With our agent network only as needed for drop-off/hand-back of your device; with our payment processor; with couriers if applicable; with the authorities if legally required. We do not sell personal data.

4. Retention

Booking and accounting records are retained for 6 years to comply with UK tax law. Condition photos are retained for the duration of any warranty plus 1 year.

5. Your rights

You have the right of access, rectification, erasure, restriction, portability and to object. Contact support@getrepairs.co.uk to exercise them. You can also complain to the ICO (ico.org.uk).

6. Cookies

We use cookies and similar technologies to operate the site, measure traffic and improve our service. You can manage your choices below or at any time via this page.

• Essential cookies: Always active. Required for login, cart, security and booking flow.
• Analytics cookies: Optional. We use Google Analytics to understand how visitors use the site. Data is processed in aggregated form and IP addresses may be anonymised.
• Marketing cookies: Optional. Currently not used. If enabled in future, they would help us show relevant offers.

7. Governing law

This policy is governed by the laws of Scotland.